Cancellation and Refund Policy

Last updated: 5/24/2026

1. Subscription Cancellation

You may cancel your paid subscription at any time by:

  • Accessing your account settings and selecting "Cancel Subscription"
  • Contacting our support team at support@rentonfriend.com
  • Using the Contact Us form on our website

Upon cancellation, your subscription will remain active until the end of your current billing period. You will not be charged any additional fees after cancellation.

2. Refund Policy

7-Day Money-Back Guarantee:

  • If you are not satisfied with our service, you may request a full refund within 7 days of your initial subscription purchase
  • To request a refund, contact us within 7 days of purchase
  • Refunds will be processed to the original payment method within 5-7 business days

After 7 Days: No refunds will be provided for subscriptions after the 7-day period. However, you may cancel your subscription at any time to prevent future billing.

3. Non-Refundable Circumstances

Refunds are not available in the following situations:

  • Requests made after 7 days from the date of purchase
  • Renewal subscriptions (automatic renewals can be cancelled anytime)
  • Account termination due to violation of Terms of Service
  • Services that have been fully utilized during the billing period

4. How to Request a Refund

To request a refund, please:

  • Email us at support@rentonfriend.com with your registered email address
  • Include your order/payment details (transaction ID, date of purchase)
  • Provide a brief reason for the refund request

Our team will review your request and respond within 2-3 business days.

5. Payment Disputes

If you believe a charge was made in error, please contact us first before initiating a dispute with your bank or credit card company. We will work with you to resolve any billing issues.

6. Subscription Renewals

Your subscription will automatically renew at the end of each billing period unless you cancel it. You can disable auto-renewal at any time from your account settings.

7. Contact Us

If you have any questions about this Cancellation and Refund Policy, please contact us at support@rentonfriend.com or through our Contact Us page.